Frequently Asked Questions

Orders & Made-to-Order Model

Q: Are all pieces made to order?
A: Yes. At WERQ, we follow a made-to-order model to ensure sustainability and exclusivity. Every piece is created just for you after your order is placed. It takes 5–14 business days for your order to be handcrafted and dispatched.

Sustainability

Q: What makes WERQ a sustainable brand?
A: Sustainability is woven into every thread at WERQ. We use organic, low-impact, and sustainably sourced fabrics, and we produce on a made-to-order basis, ensuring minimal waste, ethical production, and maximum intention.

Shipping & Delivery

Q: How long will my order take to arrive?
A: All domestic orders are processed within 5–14 business days. Standard shipping usually takes 3–6 business days.

Q: Do you offer international shipping?
A: Yes, WERQ ships internationally. All orders are made-to-order, thus, the estimated delivery time is 14–30 business days depending on your location. Shipping fees are calculated at checkout.

Returns & Exchanges

Q: Can I return or exchange an item?
A: We accept returns and size exchanges within 7 days of delivery, provided the item is unworn, unwashed, and with all tags intact.
For detailed process please visit Returns & Refund page.

Sizing & Fit

Q: How do I know my size?
A: You can refer to our Size Guide listed on each product page. If you're unsure, contact us at 📩 contact@wearwerq.com and our styling team will assist you.

Product & Fabric

Q: Where are your clothes made?
A: Every WERQ piece is proudly made in India with high-quality, ethically sourced, sustainable fabrics and precision tailoring.